Our Company Refund Policy is set out below
1. GENERAL:
1.1. We at InstallMe are here for you, here to serve you in the best way possible, and we endeavour to keep every client pleased and satisfied with our services. In some circumstances, a client may like a refund of their purchase, and as a company, we have to deal with each situation individually. The clauses below outline some of the points and conditions, around which we base a decision on whether or not our client will be granted the request for a refund.
1.2. Requests for refunds which are received before an installation commences are processed differently to those received during or after an installation has been carried out.
1.3. Under certain circumstances, a client may request an order refund before the work is performed. An order cancelled more than three (3) business days before the scheduled booking time may be allowed a full refund, however any orders cancelled within three (3) business days of the booking time cannot be refunded; instead of a refund, the booking can be adjusted to a more suitable time, following the correct company procedures.
1.4. Our company policy is to firstly do everything possible to ensure that you as our client are satisfied with our services, and this ensures that our refund requests are very seldom.
1.5. If, in the unlikely case that you as our valued client are dissatisfied with an installation we have performed, you can let us know and we will do everything possible to rectify the situation. If that means that one of our team has damaged something (and it’s their entire fault), if we can’t fix it, we’ll usually replace it.
1.6. Our liability is limited to the value of the order which was placed with us. If the anticipated cost of repairs or replacement exceeds the value of the order, the maximum which can be given as compensation is the amount we have received.
1.7. When we install anything for you, we request you approve the finished installation on the day the work was performed, to be able to attend to any claims immediately, should they arise. If our work looks fine on the day, but you find an issue within three months of the work performed, simply let us know and reference your order number, and we will evaluate your request and usually resolve the issue within a few days of you notifying us.
1.8. We find that most things can be rectified simply and quickly, and our clients are back up and running soon after presenting any concerns.
1.9. We recommend you thoroughly inspect your goods at the time of installation. If you notice any damage to your goods within 24 hours of installation, please notify an InstallMe staff member immediately. Evidence of damage will be required i.e. photographs.
1.10. You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you or someone you have engaged, no refund or claim can be made. Please be aware that any work done by others after we finish on site will potentially void the installation warranty, as this work is outside of our control, and may damage the work already done. We are also unable to accept responsibility during installation of any goods that you have attempted to connect or install on your own.
1.11. If a refund was determined as the best method to resolve a client installation issue, any refunds which apply to faulty goods supplied by us will be issued when the goods have arrived back to an InstallMe office and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
1.12. Any change in booking time or date made by InstallMe will not warrant an approved refund claim by the client, instead, you can let us know if the new booking time is unsuitable and we will work in with you, to give you the best installation time possible.